Policies - Cycling Connoisseur
At Cycling Connoisseur, we sell most of our items as-is. Please understand that that these items are up to 60 years old. Therefore, we cannot guarantee our items. Each part is thoroughly inspected and tested by a Cycling Connoisseur specialist when possible, so the risk of a defective product is incredibly low. In the event that an item has been obviously misrepresented, we will refund the original purchase price minus the restocking fee and we will pay for return shipping, up to the amount of the original shipping charge.
Also, all returns must meet the following criteria:
- Returns must be within 30 days of the purchase date
- Be in the same condition as when they were shipped
- Include all the original packaging that was included with the item including any boxes, paper, instructions, grease, etc.
- Must include a copy or the original packing slip that came with your order
Keep in mind that most of our items are not new and should not be expected to be in new condition. Most are vintage, classic, and unique. Please read our descriptions of how we classify item condition and what to expect when choosing from our unique and hard-to-find items.
If you do choose to return an item, we cannot refund the original shipping costs and you will be responsible for the return shipping costs. There will also be a restocking fee based on the conditions of the return. See our restocking fee page for more details.
We will ship all items within 2-3 business days of the purchase date unless otherwise noted in the item’s description. Several shipping options are available to choose from to fit your shipping needs. The shipping times on these options are estimates made by the organization that is handling the package. We cannot be held responsible for lost or stolen packages, late arrivals, misrepresented shipping times, or anything else once the item has left our warehouse.
Item Condition Descriptions
All of our items are classified using a type and condition. (ex. NOS Excellent, Take-Off Good, NOS Fair) Keep in mind, these descriptions are not all-encompassing. There may be specific types of imperfections not listed here that are implied within the descriptions. (ex. Ripped box, crumpled paper, etc) The item you receive may not be the specific item that was pictured in the listing, therefore any specific wear may differ from item to item however every item listed with a specific item type and description will always fall within that type and level of condition.
New Old Stock (NOS) – These are items that are at least 20 years old and have never been used or installed on a cycle.
Take-Off – These are items that were at one point factory installed on a cycle but were removed by a trained, professional Cycling Connoisseur specialist. These items were either on a cycle that was never used or only used lightly.
New – These item are current and have never been used or installed. They are still in the factory packaging.
Used – These items were at one point installed on a cycle that had been ridden. They were removed by a trained, professional Cycling Connoisseur specialist.
Excellent – These items are in near-perfect condition. This may include, but is not limited to, imperfections from the factory. These items are in full working condition unless otherwise noted.
Very Good – These items may have very slight wear. This may include, but is not limited to, imperfections from the factory or small scuffs, wear or scratches from handling, or other slight marks. These items are in full working condition unless otherwise noted.
Good – These items may have slight wear. This may include, but is not limited to, factory imperfections, scuffs, several scratches, marks, light stains, or dents. These items are still in full working condition unless otherwise noted.
Fair – These items may have wear. This may include, but is not limited to, rust, factory imperfections, several scuffs, scratches, marks, stains, or dents. These items are still in full working condition unless otherwise noted.